Yes. BoomerangFX is hosted by Rackspace® and is entirely cloud-based. So all you need is an internet connection, and you can access the software from anywhere, 24/7.
BoomerangFX requires a minimum of 5 Megabit downstream and 1 Megabit upstream connections to work efficiently. The client is required to have a static IP address.
BoomerangFX software resides on our Virtual Private Server (VPS), managed by Rackspace®, and is entirely secure. It has a multi-level encryption firewall that surpasses anything in the industry, in addition to Multi-Factor Authentication (MFA).
No, the only company/people that will have access to your data and patient information will be you and specific employees within your clinic. In the setup of Boomerang, you will be able to grant any employee access to specific modules of the program. From editing invoices and having access to reporting modules, accounting features, adding patients, and much more.
Yes. BoomerangFX is a very robust program, and it is an efficient and powerful CRM (Customer Relationship Management) software that includes a Client Retention Module. In reflection of the name of the software, Boomerang, whatever leaves the doctor’s hand should come right back. That philosophy is the crux of the software. Patients are tracked based on the type of treatments they have had, their age, and what they have spent at your clinic. The software reminds you when these patients/clients should be coming back to your clinic based on whatever parameters you would like to set.
The Cross Marketing Module is a crucial component of the program for increasing revenue. It allows you to search patients who have done a specific facial treatment, such as Botox, and who have not done Fillers. BoomerangFX will enable you to track these patients and invite them to try other treatments your clinic offers. This functionality allows for consistent contact with your patients and helps generate income via other avenues in your clinic.
Yes, there is an entire module dedicated to keeping track of your inventory. When setting up the software, you will add products into the system, your cost, and the retail cost of the product.
You will receive 24-hour support with our integrated ticketing system. Click on the support icon on your personal “Home” screen and input the issues you are having. Your account manager is only a call away, and you will have 24/7 access to online training videos. Automatic updates and upgrades are available for software.
Your data and patient lists are your property, and you will have to export that information to an excel spreadsheet in SQL format. This export can be completed by your clinic and or an IT specialist. Once we receive this data, we will upload it to BoomerangFX hosted on Rackspace® Virtual Servers on the cloud.